Refund/Return Policy

SHIPPING POLICY

1. No Refund Policy

All purchases made through LIFTLABS USA LLC are non-refundable.

We do not offer refunds for:

Buyer’s remorse
Incorrect size selection
Change of mind
Accidental purchases
Incorrect shipping information provided by the customer

Please review product descriptions and shipping details carefully before completing your order.

2. Replacement Eligibility

We will provide a free replacement (not a refund) under the following circumstances:

A. Damaged Items

If your product arrives damaged, you must:

Contact us within 7 days of delivery
Provide clear photos of the damaged item and packaging

Once verified, we will send a replacement at no additional cost.

B. Item Not Received

If tracking shows no delivery and the package is officially deemed lost by the carrier, we will send a replacement.

If tracking shows “Delivered,” we are not responsible for lost or stolen packages after confirmed delivery. We recommend contacting your local carrier or filing a claim.

3. Incorrect Item Received

If you receive the wrong item:

Contact us within 7 days
Provide photo evidence

Once verified, we will ship the correct item at no additional charge.

4. Order Cancellations

Orders may be canceled within 12 hours of purchase only.
After this window, orders enter processing and cannot be canceled.

5. Shipping Delays

Shipping times are estimates and may vary due to:

Carrier delays
Customs processing
Weather
High-demand periods

We are not responsible for delays outside of our control.

6. How to Request a Replacement

To request a replacement, contact:

📧 liftlabsusa@gmail.com
📞 408-913-5078

Please include:

Your full name
Order number
Description of the issue
Clear photo evidence

7. Agreement to Policy

By placing an order on our website, you agree to this Refund & Replacement Policy.